Refund and Cancellation Policy

Last Updated:15-12-2025

Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on www.potentialgenesis.com (“Website”), including micro-learning modules, assessments, digital resources, and any other paid programs or services offered by Potential Genesis (“Company”, “we”, “our”, “us”).

We encourage all users to review course descriptions, assessment details, and FAQs carefully before making a purchase.

1. General Policy

All purchases made on the Website are considered final and non-refundable, except in situations explicitly mentioned in this Policy. This is because:

• Micro-learning modules and assessments are delivered digitally and provide immediate access upon purchase.
• Digital products cannot be returned once accessed, downloaded, or viewed.

However, we do understand that exceptional circumstances may arise, and therefore we offer limited refund options outlined below.

2. Refunds for Digital Products (Micro-Learning Modules, Assessments, E-Learning)

Refunds are not automatically granted for any of the following digital offerings:

• Micro-learning courses
• Leadership or coaching modules
• Digital assessments
• Reflection tools
• Workbooks, templates, or downloadable content

Exceptions (eligible for consideration):

A refund may be considered only if all the conditions below are met:

1. You were unable to access the digital product due to a technical issue on our side;
2. You notify us within 48 hours of purchase; and
3. Our support team confirms that the issue was not caused by:
   • Your internet connection
   • Device incompatibility
   • Browser restrictions
   • Incorrect login details

If access has already been logged or the content has been consumed (viewed, downloaded, opened), the refund cannot be processed.

3. Refunds for Live or Instructor-Led Programs (If Applicable)

If Potential Genesis offers live programs, workshops, webinars, or cohort-based learning in the future, the following applies:

1. Cancellation by the User

• Cancellation requests received 7 days or more before the program start date: eligible for a refund minus a 10% administrative fee.
• Cancellation requests received within 7 days of the program start date: no refund.

2. Cancellation by Potential Genesis

• If the Company cancels or reschedules a program, users will receive either:
  • A full refund, or
  • A seat in the next cohort / rescheduled batch.

4. Subscription Services (If Introduced)

If at any point Potential Genesis introduces subscription-based plans:

• Subscriptions will renew automatically unless cancelled.
• Users can cancel subscriptions at any time, but partial-period refunds will not be issued.
• Access continues until the end of the billing cycle.

(This section can be expanded when subscription functionality is added.)

5. Duplicate Payments

If a user is charged twice due to a payment gateway error:

• Please notify us at [Insert support email].
• Once verified, we will process a refund for the duplicate charge within 7–10 business days.

6. Technical Issues & Support

If you face any issue accessing content:

• Contact us at [Insert support email] with screenshots and details.
• We will make every effort to resolve the issue promptly.

A technical issue does not automatically qualify for a refund unless it is proven to be caused by our systems and the user has not consumed the product.

7. Refund Processing Timelines

Approved refunds (where applicable) will be processed within:

• 7–10 business days for domestic transactions
• 10–15 business days for international transactions (depending on banks and payment gateways)

Refunds will be credited to the original method of payment only.

8. No Refunds Under the Following Circumstances

We do not provide refunds for:

• Change of mind
• “I didn’t like the content” after accessing it
• Incorrect purchase
• Not using or completing the course/assessment
• Device or browser incompatibility
• Internet issues on the user’s side
• Expired or unused access
• Failure to read course details before purchase

9. Contact for Refund-Related Queries

For questions, support, or refund requests, contact:

Potential Genesis – Refund Support
Email: info@pghrs.com
Website: www.potentialgenesis.com

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after such changes constitutes acceptance of the revised Policy.

Refund Request Form